Frequently Asked Questions

Everything you might want to know before and after you order. If your question is not here, write to support@sabineandloren.com or call +1 760 523 0063 and a real person will answer, Monday to Friday, usually within one business day.

Orders & Shipping

Free shipping. Tracked package. Secure payment.

Standard tracked shipping is free on every order within the United States, with no minimum spend.

All 50 US states, Washington DC, Puerto Rico, and US military APO and FPO addresses. We do not currently ship outside the United States.

In our shipping policy.

As soon as your parcel is handed to the carrier we email you a tracking link. The first carrier scan can take up to 48 hours to appear, so a number that looks inactive on day one is normal. You can also use the View your order link at the bottom of any order confirmation email.

We work with a small number of fulfillment partners, so items from one order occasionally travel separately and arrive on different days. There is never an extra charge for this.

Yes, at any point before it is dispatched. Email support@sabineandloren.com or call +1 760 523 0063 as quickly as you can and we will catch it if we still can. Once a parcel is with the carrier it has to be handled as a return.

Yes. Buy 2 items and save 10%, buy 3 and save 15%, buy 4 or more and save 20%. It is applied automatically in your cart, with no code to enter, and the cart shows how close you are to the next tier.

Returns & Refunds

The return rules are in our refund policy.

The return rules are in our refund policy.

Email support@sabineandloren.com or call +1 760 523 0063 with your order number and the item you would like to send back. The return address is in our refund policy. Please wait to hear from us before shipping anything.

In our refund policy.

We inspect your return on arrival and issue the refund to your original payment method within 3 business days. Your bank or card issuer then typically takes a further 5 to 10 business days to post it to your statement.

The fastest route is to return the original for a refund and place a new order straight away, so the size you want is reserved for you rather than waiting on a parcel in transit.

Fit & Care

Guessing is the biggest reason clothes get sent back, so ask us before you order.

Our size guide converts UK and EU sizing to US sizes and lists the body measurements each size is cut to. If you are between sizes or unsure, email us before you order with the piece you are looking at and your measurements, and we will tell you which size we would send.

Follow the care label sewn into the garment. It is specific to that fabric and it is the single best thing you can do to keep a piece looking new. As a rule, a gentle cold wash and drying flat suits most of what we carry.

Sometimes, but not always. When a piece sells through it is often gone for the season. Email us and we will tell you honestly whether it is coming back.

Payment & Privacy

All prices are in US dollars. Prices exclude sales tax; where applicable it is calculated at checkout.

We accept Visa, Mastercard, Maestro and UnionPay, plus Apple Pay, Google Pay and Shop Pay. The current list and the security details are in our payment policy. Payments are processed by Shopify, so we never see or store your full card number. All prices on the site are in US dollars (USD).

No. You can check out as a guest. An account simply makes it easier to track orders and reorder later.

It is set out in full in our privacy policy, including the Google and Meta advertising cookies we use. If you live in a US state with an opt-out right, you can exercise it on our privacy choices page.

Still have a question? Write to support@sabineandloren.com or call +1 760 523 0063, Monday to Friday, 9:00 AM to 5:00 PM ET.

Sabine & Loren is operated by Verelisse s.r.o., IČO 23679361, DIČ CZ23679361, Příčná 1892/4, 110 00 Praha 1, Czechia.