Payment policy

All prices on this site are shown in US dollars and exclude applicable sales tax. If sales tax applies to your order, it is calculated at checkout based on your shipping address and added before you pay.

Payment methods we accept

When offered at checkout, we accept:

  • Credit and debit cards — Visa, Mastercard, Maestro, UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay

Available methods can depend on your device, browser and location. Checkout always shows what you can use for that order.

How your payment is handled

Payments are processed by Shopify and its payment providers. We never see or store your full card number — the card details you enter go straight to the payment processor over an encrypted connection.

Your card is charged when you place the order. If we cannot fulfil the order, we refund it in full to the same payment method.

Currency and bank fees

We charge in US dollars only. If your card is issued in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. That fee is set by your bank, not by us, and we cannot refund it.

Discounts

Our volume discounts — 10% on 2 items, 15% on 3, 20% on 4 or more — apply automatically in the cart with no code to enter. Unless we state otherwise, automatic discounts cannot be combined with discount codes, and promotions cannot be applied retroactively to an order that has already been placed.

Refunds

Refunds are issued to the original payment method. We process them within 3 business days of a return passing inspection; your bank or card issuer then typically takes a further 5 to 10 business days to post the refund to your statement, which is outside our control. Full detail is on our returns page.

Failed or declined payments

If a payment is declined, no order is created and no money leaves your account. Some banks briefly show a pending authorisation which then disappears on its own. If a charge is still showing after five business days and you have no order confirmation, contact us and we will check it.

Questions

Email support@sabineandloren.com, Monday to Friday, 9:00 AM to 5:00 PM ET. You can also use our contact page.

Sabine & Loren is operated by Verelisse s.r.o., IČO 23679361, DIČ CZ23679361, Příčná 1892/4, 110 00 Praha 1, Czechia.